Rifatel’s VoIP phone systems are engineered to deliver high-performance communication for businesses of all sizes. With features like multi-user PBX, smart call routing, voicemail-to-email, auto-provisioning for handsets, and an intuitive web-based interface, our solution ensures seamless management and crystal-clear voice quality. Whether you're operating from a single office or managing a distributed team, our platform is built to scale with you — simply, securely, and affordably.
In addition to hosted PBX services, Rifatel offers robust SIP trunking for on-site PBX systems across Australia, New Zealand, Singapore, the United States, and the United Kingdom (London) enabling global connectivity with local support. We also provide native integration with Microsoft Teams, allowing your staff to make and receive calls directly within the Teams environment, streamlining collaboration and boosting productivity across your organisation.
Key Features
Real time Dashboard Call Distribution by Queue / DID / Extension Average Call Duration (Per Agent / Queue) Agent Login / Logout & Pause Times Call Recording Count & Storage
Auto-Attendant & Dynamic Call Queues Greet every caller with a polished virtual receptionist that intelligently routes calls to the right department or team member — ensuring no enquiry is missed. Smart Hunt Groups Distribute incoming calls across available staff to reduce wait times and improve customer experience.
Voicemail-to-Email Receive voicemails directly in your email as high-quality audio files, enabling timely and informed responses.Custom Hold Music & Messaging Turn hold time into a branding moment with tailored music and messaging that reflects your business identity.
Effortless Call Transfers & ‘Call Move’ Shift active calls between desk phones, mobiles, or softphones in real time — without dropping the connection.
Present a consistent business number across all devices to maintain a professional image, even when staff are on the move.
High-Capacity Conference Calling Host secure audio or video meetings for up to 1,000 participants, with no setup fees — perfect for teams, webinars, or client briefings.